Consumer Bill of Rights

•  Buy only the funeral merchandise you want. You have the right to buy separate goods (such as caskets). You do not have to accept a package that may include items you do not want.

•  Get price information on the telephone. Sellers must give you price information on the telephone if you ask for it. You don’t have to give them your name, address, or telephone number first. Although they are not required to do so, many sellers mail their price lists, and some post them online.

•  See a written price list before you see the actual merchandise. Sometimes, detailed pricing information is included on the seller price list. More often, though, it’s provided on a separate itemized price list. Get the price information before you see the merchandise, so that you can ask about lower-priced products that may not be on display.

•  Receive a written statement after you decide what you want, and before you pay. It should show exactly what you are buying and the cost of each item. The seller must give you a statement listing every good you have selected, the price of each, and the total cost immediately after you make the selection(s)

•  Use an “alternative container” instead of a casket for cremation. No state or local law requires the use of a casket for cremation. A seller that offers caskets must tell you that alternative containers are available, and must make them available. They might be made of unfinished wood, pressed wood, fiberboard, or cardboard.

•  Provide the funeral home with a casket or urn you buy elsewhere. The funeral provider cannot refuse to handle a casket or urn you bought online, at a local casket store, or somewhere else or charge you a fee to do it. The funeral home cannot require you to be there when the casket or urn is delivered to them.

The FTC Rule does not apply to third party s such as casket and monument dealers

Family and Friends Quality Discount Caskets, Inc. is committed to the governance provision established to protect the sole interest of those we serve with honesty, integrity, and accountability.

Lenardo Haywood/Owner

Price List

When it comes to our price list, the Family and Friends Quality Discount Caskets, Inc, believes that our families choose us because we do our best to offer quality discount merchandise at affordable prices.

We prefer to honor our customer’s rights and make pricing in the best interest of those we serve.

We reserve the rights to disclose our merchandise pricing list in the sales process, only, to our valued customers, in the privacy of the transaction.

A price list is provided during the purchasing process before the products are discussed, as stipulated in the Customer’s Rights.

It is duly noted on the price list that the prices are subject to change without notice.

Disclaimer of Warranties

Family and Friends Quality Discount Caskets, Inc. makes no representations or warranties regarding the merchandise listed on the Price List. The only warranties, expressed or implied, granted in connection with merchandise sold are the express written warranties, if any, extended by the manufacturers thereof.

Family and Friends Quality Discount Caskets, Inc. hereby expressly disclaim all warranties, expressed and implied, relating to the merchandise, including, but not limited to the implied warranties of merchantability and fitness for a

particular purpose.

"No claims, representations or warranties, whether express or implied, are made by our company as to the safety, reliability, durability and performance of any of our companies' products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any of our companies' products."