Frequently Asked Questions

Frequently Asked Questions

We can usually get a casket to you the same day
Call us and give us a payment type and we will ship the casket out today to the funeral home of your choice.
We accept cash. You can also wire the money from your bank to us.
If I agree to buy your casket and then my family members do not agree to buy it from you, then what? Typically someone in the family becomes the decision maker in regard to the whole funeral service. They decide where they will buy the casket.
We never have damage to our caskets during shipping although sometimes the outer box is scratched which has nothing to do with the casket. After it gets to the funeral home, we will call you to notify you that the casket has been delivered.
Do not mention to the funeral home initially that you will be buying the casket from us because they will simply add the cost that you were going to save to the other services so that the total funeral cost still comes up to the same. First get the itemized list (limo, body preparation, chapel, etc.) of prices and the casket (which is required by the Federal Trade Commission to be listed) has to be shown as a separate item. After you have checked pricing, then tell the funeral home that you will be purchasing a casket from us. They cannot charge you for receiving the casket and must receive it. You must tell the funeral home that we will be shipping a casket to them.
We sell directly to whoever wants to purchase as funeral merchandise as permitted by the governance regulatory commission of the Cemetery Oversight Committee, of the State of Maryland.
Yes we do. The separate head panels simply fit into the inside top to cover the existing head panel.
The caskets come with a 5-inch Allen wrench with a handle on it. You must unscrew a bolt that is in the end of the casket, insert the Allen wrench in the hole and turn it counter-clockwise to open. After 4 or 5 turns, the casket is unlocked and you can raise the cover. All funeral homes will have these Allen wrenches on hand to open the caskets.
With half couch caskets, both halves independently open up but during viewing or visitation, only the left half is opened up to display the upper part of the body. With full couch caskets, the top is just one piece and the full length of the body is viewed during visitation.
We can get the casket to you in 6 to 8 hours, depending on transport availability, if needed. If unable, we can deliver by the next business day.
We can ship the casket to you for free for using our company, locally.
We have to charge sales tax if you are in Maryland. Your local funeral home in your state will charge you the normal local sales tax if you buy the casket from them.
No, we guarantee at no extra pickup or shipping fee.
We simply measure the person at their widest point to tell if they will need an oversized casket or not. Often the funeral director will say when they need an oversized casket, because of how wide the person is.
The memory tube is a small glass tube 1/2 inch in diameter and about 3 inches long that screws into the end of the casket. The funeral home puts the person's identity in there.
Not at this time.
The pillow, casket throw, Allen wrench for unlocking it, lining (sealer) and memory tube for 18 gauge caskets.
Actually 18 Gauge is about 30% thicker metal than the 20 gauge caskets. Obviously the thicker caskets cost more. The 18-gauge caskets weigh 210 pounds and our 20-gauge caskets weigh 180 pounds.
Currently we will not store your casket. You pay us and we will ship it to your residence or to the funeral home. The funeral home is required to accept our casket only if someone has already died. They are not required to accept the casket if no one has died.
We will be happy take your phone calls from 8am-9pm Monday-Friday and 9am-9pm on Saturday and Sunday.
Now the funeral home is required to give you an itemized list over the phone and in person including a separate line item for the casket. You can then choose to remove any item including the casket from the list and buy the casket from a seller of your choice. It is illegal for them to only offer package pricing or to not accept a casket from another supplier.
No. We tried and it did not work.

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